Code of Ethics
As an Auto Value service center, we subscribe to these
business practices:
- To perform high-quality repair at a fair price.
- To give the customer a price estimate for work to be
performed.
- To use only proven high-quality merchandise.
- To employ the best skilled technicians obtainable.
- To furnish an itemized invoice. Replaced parts may be
inspected upon request.
- To have a sense of personal obligation to each individual
customer.
- To recommend corrective and maintenance services,
explaining to the customer which of these are required to correct existing problems and
which are for preventative maintenance.
- To furnish or post copies of any warranties covering parts
or services.
- To obtain prior authorization for all work done, in
writing, or by other means satisfactory to the customer.
- To follow state regulations.
- To notify the customer if appointments or completion
promises cannot be kept.
- To exercise reasonable care for the customer's property
while in our possession.
- To maintain a system for fair settlement of customer's
concerns
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